Precautions before contacting us

  • Please check the Pokémon Home【Official Website】 before sending an inquiry.
  • Regarding issues or troubles that occur as a whole, please note that we will inform you on our website or fixing the issue instead of replying individually.
  • Regarding unrelated topic to "Pokémon HOME", please refrain from contacting us.
  • We cannot always promise to answer your inquiries or reflect your opinions and requests.
  • When making inquiries, please read the "Notice" at the bottom in advance.
  • This Help Desk does not provide support for Nintendo Switch and Nintendo 3DS series. If you would like to make an inquiry about any of the above systems (for example: Nintendo Switch Online, how to take care of your gaming system, how to connect to the internet, and so on), please contact the【Nintendo Support】.
  • Please check【here】if you have an inquiry about Nintendo Account or Nintendo Network ID.
  • In this form, we only support in English.
    If you would like to make an inquiry in other language, please select supported language from the language setting in the upper-right of this form, and then send an inquiry via this form.
    Please be informed that we do not reply to inquiries in language which is not listed in the menu.
Regarding "Known issue", please check 【here
For inquiries regarding the problems mentioned above, we do not reply individually.
Regarding "FAQ", please check 【here
Recently, we have been receiving a lot of inquiries related to linking Nintendo Accounts.
Please check the following links to see if your problem can be solved by one of the troubleshooting steps:
About Notice of Maintenance Please check the 【here
【New】Regarding the update (Ver1.1.0) of Smartphone version, Please check the 【here
【New】Regarding the expiration date of presents, Please check the 【here
The items with are required, so please be sure to fill in all items.


Example: 1234-5678-ABCD-EFGH If you are using the Nintendo Switch version, please enter your support ID. If you are not using the Nintendo Switch version, or if you cannot confirm the support ID, enter "0000000000000000"(16 zeros in total). ※How to check your Support ID: You can check your Support ID in the Pokémon HOME settings. ※The letters "O", "I" and "Z" are not to be used. ※Please only enter uppercase characters.

Example: 1234-5678-ABCD-EFGH If you are using the smartphone version, please enter your support ID. If you are not using the smartphone version, or if you cannot confirm the support ID, enter "0000000000000000"(16 zeros in total). ※How to check your Support ID: You can check your Support ID in the upper left corner of the Pokémon HOME title screen. You can also copy your Support ID by accessing the menu > Options > Other and tapping "Copy Support ID". ※The letters "O", "I" and "Z" are not to be used. ※Please only enter uppercase characters.

*Please enter this if your Support ID is not displayed. ※User Name: Start up the application, and access the "Your Room" screen. Your user name will be displayed in the white area at the top next to your icon and amount of points.

For example: iPhone8, Xperia8 ※ If you do not know the name of your platform or device, please enter "Not sure"

For example: X.X.X ※How to check your OS version ・On your Nintendo Switch: From the HOME menu, go to "Settings" > "System". ・On your smart device: It varies depending on each device, so please consult your user manual. ※If you cannot check the OS version, please enter "Not sure".

※How to check your purchase history on the iOS devices (App Store): (1) Open App Store and please tap on the human icon in the upper right corner of the screen. Then choose “Your Apple ID” and “Purchase History”. (2) The alphanumeric number displayed in the upper right of the purchase history of the "Premium Plan" of "Pokemon HOME" is the order number. ※How to check your purchase history on Android devices (Google Play): (1) Open pay.google.com and login with the Google Account you used during your purchase. (2) Select "Premium Plan" of "Pokemon HOME" from "Usage Details". (3) The order number is displayed in the transaction ID section.

For example: error code: XXXXXX If there was any, please provide the title and the entire text of the error message. This will help us find a solution to your problem.

Please do not enter personal information in this field.

Add file or drop files here


    Notice

    * We will reply to the email address you entered, so please make sure that the email address is correct. Also, if you have specified a domain, please cancel the specification so that you can receive the email (@pokemon-support.com).
    * Depending on contents of your inquiry, please be informed that it may take some time to reply back.
    * Please be informed that for inquiries that we receive during Saturday, Sunday, and holiday, we may reply you after next business day or business reopening day.
    * Regarding issues or troubles that occur as a whole, please note that we will inform you on our website or fixing the issue instead of replying individually.
    * We confirm every inquries, however, please kindly understand that we do not reply to inquires with the following contents:

    • Opinions or requests
    • Hint and tips, setting information
    • Information which can be found in the official website, FAQ and by gameplay
    • Contents which are not announced officially
    • Contents or rumors which are written in website such as personal blog or SNS
    • Contents which are not related to Pokémon or game title that you choose