Submit a request

Example: 1234-5678-ABCD-EFGH If you are using the Nintendo Switch version, please enter your support ID. If you are not using the Nintendo Switch version, or if you cannot confirm the support ID, enter "0000000000000000"(16 zeros in total). ※How to check your Support ID: You can check your Support ID in the Pokémon HOME settings. ※The letters "O", "I" and "Z" are not to be used. ※Please only enter uppercase characters.

Example: 1234-5678-ABCD-EFGH If you are using the smartphone version, please enter your support ID. If you are not using the smartphone version, or if you cannot confirm the support ID, enter "0000000000000000"(16 zeros in total). ※How to check your Support ID: You can check your Support ID in the upper left corner of the Pokémon HOME title screen. You can also copy your Support ID by accessing the menu > Options > Other and tapping "Copy Support ID". ※The letters "O", "I" and "Z" are not to be used. ※Please only enter uppercase characters.

*Please enter this if your Support ID is not displayed. ※User Name: Start up the application, and access the "Your Room" screen. Your user name will be displayed in the white area at the top next to your icon and amount of points.

For example: iPhone8, Xperia8 ※ If you do not know the name of your platform or device, please enter "Not sure"

For example: X.X.X ※How to check your OS version ・On your Nintendo Switch: From the HOME menu, go to "Settings" > "System". ・On your smart device: It varies depending on each device, so please consult your user manual. ※If you cannot check the OS version, please enter "Not sure".

※How to check your purchase history on the iOS devices (App Store): (1) Open App Store and please tap on the human icon in the upper right corner of the screen. Then choose “Your Apple ID” and “Purchase History”. (2) The alphanumeric number displayed in the upper right of the purchase history of the "Premium Plan" of "Pokemon HOME" is the order number. ※How to check your purchase history on Android devices (Google Play): (1) Open pay.google.com and login with the Google Account you used during your purchase. (2) Select "Premium Plan" of "Pokemon HOME" from "Usage Details". (3) The order number is displayed in the transaction ID section.

For example: error code: XXXXXX If there was any, please provide the title and the entire text of the error message. This will help us find a solution to your problem.

Please do not enter personal information in this field.

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