Please go to the inquiry page via the “Contact us” link below, and select the "Trouble when using" form.
When inquiring, please specify the following details so that we can support you accordingly.
●Please describe your situation - that your premium plan subscription has moved from one device to another when using multiple smart devices with different Nintendo Accounts but the same Platform ID (Apple ID/Google ID)
●Provide the support ID for the Pokémon HOME account that originally had the premium plan subscription associated
●Provide the support ID of the Pokémon HOME account that currently has the premium plan subscription associated
*Please note that it may take 2 weeks for us to reply to you as we need to investigate and confirm each case individually.
In addition to this, we do not recommend the use of multiple Pokémon HOME accounts on multiple smart devices that share the same platform ID (Apple ID/Google ID) as this may cause unexpected errors.
Please also note that if Pokémon HOME is not used as recommended we may be unable to support issues that occur as a result.
Therefore, please kindly consider using different platform IDs (Apple ID/Google Account) on each device.