[Updated on Tuesday, February 25th, 2020]
Thank you for enjoying Pokémon HOME. We truly appreciate your patronage.
We have been receiving numerous inquiries of various types regarding Pokémon HOME.
We are checking each inquiry in order, but some types of inquiries require a more in-depth investigation or checking each individual situation.
Therefore, depending on the case, we may require two weeks or longer to get back to you.
We sincerely apologize for the inconvenience this may cause, but we would be extremely grateful if we could have your kind understanding in this regard.